Warranty

This warranty applies to all tableware, kitchenware and cutlery purchased on this website. All transactions are denominated in United States Dollar. We stand behind the quality of every product we offer and provide standard warranty service for all daily household use under normal conditions.

Our products are crafted with premium materials including layered glass, heat-resistant ceramic and ergonomic forged cutlery. The warranty covers any manufacturing defects such as structural flaws, material imperfections, abnormal cracking and quality issues that occur under normal household use.

Tableware items are warranted against ordinary chipping and cracking when used for daily dining and regular household use. Cookware items are covered for defects affecting normal use within standard kitchen application scenarios. Cutlery pieces are warranted against defects in material and craftsmanship that impact normal cutting performance.

This warranty does not apply to damage caused by improper use, accidental dropping, intentional breakage or commercial heavy-duty use. Damage from overheating, misuse of appliances, unauthorized modification and improper cleaning methods are not covered.

Normal wear and tear from long-term daily use, aesthetic scratches that do not affect function, and products purchased through unauthorized channels are excluded from warranty service. Final sale items are not eligible for warranty claims.

All warranty related inquiries and claims must be submitted through the contact page on the website. Customers need to provide relevant order information and clear visual evidence of the product quality issue for verification.

Our team will review the claim application and provide professional guidance on follow-up processing in a timely manner.

We cover all shipping fees and related customs charges for standard orders. For approved warranty replacement services, we will bear the relevant shipping cost for resending qualified replacement items. Customers will not be charged any hidden fees for valid warranty claims.

Once a warranty claim is confirmed valid, we offer options including free product replacement, equivalent product exchange or partial refund according to the actual situation. All refund arrangements will be processed within five to ten business days as regulated.

All warranty related goods also follow the store's return rule. Customers can combine warranty service with return service within the valid return period if the product meets relevant conditions.

We reserve the right to adjust warranty service rules appropriately. Continued use of the website and purchase of products means acceptance of this warranty policy. We adhere to relevant consumer protection regulations to ensure legitimate shopping rights for every customer.