Shipping Policy

Free Global Shipping on Every Order

We believe that bringing beautiful dinnerware into your home should be effortless and worry-free. That's why we're proud to offer complimentary shipping on every single order, with no hidden fees or minimum purchase requirements. We cover all shipping costs, import duties, taxes, and customs fees—you'll never encounter unexpected charges at checkout or upon delivery.

Fast Processing & Reliable Delivery

Your order is important to us, and we work diligently to get it to you as quickly as possible. All orders are processed and shipped within 1-3 business days from our distribution centers. Once your package is on its way, you can expect delivery within 6-12 business days, depending on your location. We partner with trusted global carriers to ensure your dinnerware arrives safely and securely.

Seamless International Experience

No matter where you call home, our shipping process is designed to be seamless. We handle all the complexities of international shipping—including customs documentation and duty payments—so you don't have to. Your package will clear customs efficiently, and you'll receive tracking information to monitor its journey every step of the way.

Transparent Tracking & Communication

As soon as your order ships, we'll send you a confirmation email with a tracking number and estimated delivery date. You can also check your order status anytime by logging into your account or visiting our Order Tracking page. Our tracking system provides real-time updates, so you'll always know exactly where your package is and when to expect it.

Special Delivery Considerations

For remote locations or areas with limited carrier service, delivery times may occasionally extend beyond our standard estimates. If this applies to your order, we'll notify you promptly and provide updated delivery information. During peak seasons, processing times may vary slightly, but we'll always communicate any changes transparently.

Questions or Concerns?

If you have any questions about your shipment, need to update your delivery address, or require special shipping instructions, our dedicated Customer Care team is here to help. Visit our Contact page to reach us via email, phone, or live chat. We're committed to resolving any shipping concerns promptly and ensuring your complete satisfaction.

Sustainable Packaging

We care about your dinnerware and our planet. All orders are shipped in recyclable, protective packaging designed to minimize environmental impact while ensuring your items arrive in perfect condition. We continuously work to reduce packaging waste and improve our shipping sustainability practices.

Your Peace of Mind Guarantee

We stand behind our shipping promise. If your package is delayed beyond our estimated delivery window or arrives damaged, contact us immediately. We'll work swiftly to resolve the issue—whether that means expediting a replacement shipment or providing a full refund. Your trust is our most valuable asset, and we're dedicated to earning it with every order.

All prices and shipping costs are displayed in USD. For additional assistance, please visit our Customer Care Center or explore our comprehensive Help section. Thank you for choosing us to be part of your family's dining experiences—we're honored to serve you.