Customer Service Policy

1. General Guidelines

This customer service policy is formulated to provide standardized, transparent and high-quality shopping support for all users. We strictly comply with United States consumer protection laws. All transactions on this website are settled in United States Dollar. Our team is committed to delivering friendly, efficient and professional after-sales experience for every customer.

2. Order Service Rules

2.1 Order Processing

All submitted orders will be confirmed and verified systematically. In-stock merchandise will be processed and packed within one to three business days. Customers will receive an order confirmation notification once the payment is successfully authorized.

2.2 Order Modification and Cancellation

Customers are allowed to modify shipping information or cancel unshipped orders. Any modification application must be submitted through the official contact page before goods are dispatched. Once the package enters the shipping process, order cancellation is no longer available.

3. Shipping and Delivery Service

3.1 Shipping Time

The standard delivery cycle ranges from six to twelve days for all regions. The transportation progress can be tracked through the order tracking function on the website.

3.2 Shipping Fee and Tariff

We provide complimentary shipping for all orders with no minimum purchase requirement. All customs duties, import taxes and additional handling fees are fully covered by the store. Customers will not bear any extra hidden charges during customs clearance and delivery.

4. Return and Refund Service

4.1 Return Qualification

We support a sixty-day return window for all qualified products. Unused, intact merchandise with original packaging can apply for return application.

4.2 Refund Process

After returned items are received and inspected, the refund will be issued to the original payment method within five to ten business days. The specific arrival time is subject to the processing rules of the payment platform.

5. Product After-sales Service

5.1 Product Quality Guarantee

All tableware and kitchen supplies are inspected strictly before shipment to ensure no breakage, scratch or manufacturing defect. We guarantee all commodities are brand new and intact.

5.2 Damaged Goods Handling

If customers receive damaged, broken or incorrect goods, please submit feedback with valid picture evidence through the contact page. We provide free replacement or full refund for defective products without extra cost.

6. Communication & Support Channel

6.1 Contact Method

All customer consultation including order inquiry, product consultation, after-sales application and feedback must be submitted through the exclusive contact page on the website. We do not provide other private contact channels.

6.2 Response Standard

Our customer service team will process user messages in chronological order during working hours. We strive to give clear and professional replies to resolve customer doubts and problems efficiently.

7. Service Limitation

We reserve the right to refuse unreasonable repeated applications, malicious returns and improper abusive consultation behavior. Any man-made damage, improper use and privately modified products are not within the scope of after-sales protection.

8. Policy Update

We reserve the right to adjust and optimize this customer service policy. The updated clauses will be displayed on the official page, and continuous use of the website means recognition of the latest service rules.

 

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